Technical Support & Maintenance

technical-support-and-maintenanceAt PCC our mission is to provide impeccable customer service and support after a customer’s system is installed. We hold a deep commitment to a customer’s total satisfaction.

With the complexity, cost and fast pace of change in today’s business communication and audiovisual technology, regular maintenance extends the life of system components, maximizes many features and benefits of the system and allows clients to realize the maximum return on their investment.

PCC’s highly trained service staff are manufacturer certified to keep your system running smoothly, ensure the longevity, optimal system performance and protect your communications audiovisual technology investment.

Our entire client services team is keenly focused on providing an unparalleled level of customer support, which has resulted in a renewal rate of over 95% of all service agreements. PCC realizes that customers’ needs for maintenance and support differ, so we offer varying levels of support programs based on your technology needs.

From 24x7x365 Live Answering Service with first level technical support to a basic twice a year maintenance and cleaning checkup service program, PCC’s Service Department can tailor the level of service and support program that you need to properly maintain your audiovisual technology investment.

Regardless of whether you purchased your audiovisual system, hardware or software from us, we can offer a service contract and maintenance program for any situation. Services include:

  • Extended Warranty and Support Agreements
  • Preventative Maintenance
  • Help Desk
  • 24/7 Client Support Agreements
  • Break/Fix Repairs
  • AV System Management
  • AV Staff Augmentation
  • Phone System Management
  • IT System Management
  • IT Staff Augmentation
  • On-site Event & Support Staff

If you would like to discuss a service/maintenance plan or if you need immediate assistance, call PCC’s Toll Free # (888) 262-7596 ext. 113.

PCC’s team of trained and certified service technicians are available to answer your need for technical support, parts replacement, or equipment repair. If the situation calls for an onsite consultation, PCC will send a technician who is knowledgeable on the system, to quickly diagnose and resolve your need.

For immediate assistance, please fill out our Service Request Form at the top of this page to get started.